Accessibility

This accessibility statement applies to the families.leicester.gov.uk website. It applies to all pages contained within the site.

This website is run by Leicester City Council. We want as many people as possible to be able to use our website. For example, that means you should be able to:

• change colours, contrast levels and fonts, albeit these are not applied to text embedded within images. We would recommend using the ‘Text only’ version to take advantage of this.
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

We are aware of some issues that may affect the accessibility of some parts of the website:

• Some information videos are missing audio or text description which prevents those with visual or hearing impairments to access the information displayed.
• Headings are not always correctly used which will prevent screen readers and keyboard users to navigate information in the correct order.
• Colour contrast in places that will make it difficult for people with colour blindness or impaired vision to read the content.
• When increasing the magnification of pages that contain a “in this section” banner, the banner covers up the entire page.
• Screen readers and keyboard users cannot bypass repeated content that appears of multiple pages.
• Search results are not announced to screen reader users.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email: family@leicester.gov.uk
• call: 0116 454 4541134

We'll consider your request and get back to you in 5 working days.

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please email webteam@leicester.gov.uk

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Leicester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to 'the non-compliances and exemptions' listed below.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons:

• Not all videos embedded into the website contain descriptive text or audio which prevent users with hearing or visual impairment from accessing the information displayed.
• Screen readers and keyboard users are unable to bypass repetitive text that appears across multiple pages.
• When zooming in on pages that contain the “in this section banner”, the banner blocks the entire page resulting in no content being visible.  The use of this banner has been halted until the issue has been fixed.
• Search results are not being announced to screen readers which causes the user to not know if the search worked or returned results.
• Colour contrast in some areas is insufficient making it difficult for the user to read the content.

The content listed below is non-accessible for the following reasons:

• Not all videos embedded into the website contain descriptive text or audio which prevent users with hearing or visual impairment from accessing the information displayed.
• Screen readers and keyboard users are unable to bypass repetitive text that appears across multiple pages.
• When zooming in on pages that contain the “in this section banner”, the banner blocks the entire page resulting in no content being visible.  The use of this banner has been halted until the issue has been fixed.
• Search results are not being announced to screen readers which causes the user to not know if the search worked or returned results.
• Colour contrast in some areas is insufficient making it difficult for the user to read the content.

This statement was prepared on 17 October 2024.  The website was last tested on 16 August 2024 and tested for compliance with the Web Content Accessibility Guidelines V2.2 at level AA and the test was carried out by Web Usability Partnership Ltd.

We used the Web Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.