Mystery shopper scheme

Our Mystery Shopper Scheme provides an opportunity for you to get involved in developing the content and accessibility of our Leicester’s Send Local Offer.

We hold a virtual meeting where we look at a particular area every two months and complete a feedback form.  Feedback can also be received in between sessions by using the feedback form.

Mystery Shoppers can:

• Look at the Local Offer with a fresh pair of eyes
• Look at keyword searches
• Test accessibility
• Highlight information that is
  • difficult to understand
  • difficult to find
  • missing or not available
• Share what is good about the website
• Test on different devices

Feedback from mystery shoppers will support development of the website and look at information gaps.  Service gaps will be shared with Service Managers and we will share feedback on our actions here.

Please email localoffer@leicester.gov.uk and we will get back to you.